- 통신비 환급금 조회 2가지 방법
- 통신비 환급금은 통신사 가입 서비스를 해지하거나 번호 이동을 했을 때 발생할 수 있습니다. 따라서 통신사 이동을 했던 분들이라면, 통신비 환급금을 조회하고, 환급 신청할 수 있는 통신비 환급금 조회 2가지 방법을 설명해 드리도록 하겠습니다.
If you have ever changed or canceled your telecom provider, check for a telecom fee refund. This is your chance to recover money you may not have known about.
What is a telecom fee refund?
This refers to the amount that should be returned to the customer, such as overpaid fees, mobile device installment insurance premiums, and facility deposits that occur when a telecom service is canceled.
Why are there refunds?
- Non-application of discounts: Occurs when discounts are not properly applied when changing plans or applying promotions.
- Mobile device installment insurance premium: The remaining insurance premium that occurs when the service is canceled while the installment period for the mobile device remains.
- Facility deposit: Deposit not returned upon cancellation of wired telephone service.
How to check for refunds
How to check for telecom refunds
- e-Hana Citizen Complaint: Inquiry is possible easily with only name and resident registration number, but refund application is not possible.
- Smart Choice: Allows for immediate refund application after inquiry and provides various unrefunded amount information.
How to use Smart Choice
1. Access the Smart Choice homepage
2. Click "Refund/Benefits" > "Telecom Unrefunded Amount Inquiry" in the top menu
3. Enter personal information and inquire
4. Apply for a refund if you are eligible, following the instructions.
How to receive a refund
- Refund application: After applying for a refund through Smart Choice, the money will be deposited into the designated account within 2-7 business days.
- Precautions: The refund process may differ depending on the telecom provider, so please contact the relevant telecom provider's customer center for details.
FAQ
- How much of a telecom fee refund can I receive? This varies depending on the individual's usage period and plan, so you need to check to find out the exact amount.
- What documents are needed to receive a refund? Generally, no separate documents are required; the process is completed with only personal information verification.
- Is a refund possible with all telecom providers? Inquiries are possible with major telecom providers such as KT, SKT, LG Uplus, and SK Broadband.
- How long does the refund take? If you apply through Smart Choice, it will be deposited within 2-7 business days.
- Are there cases where there is no refund? Yes, there may be cases where there is no refund depending on the usage period and payment history.
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